Inbound Reservations Manager

Duties :

Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.

Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.

Building relationships with local suppliers, negotiating contracts, and managing pricing and availability.

Ensuring smooth coordination of all travel arrangements, from initial inquiry to the completion of the trip.

Providing excellent customer service, addressing inquiries, and resolving any issues or complaints.

Implementing quality assurance measures to ensure accuracy and efficiency throughout the reservation process.

Achieving sales targets and contributing to revenue generation.

Utilizing reservation systems and other relevant technologies.

Supervising and training a team of reservation staff.

Requirements : Grade 12

A formal Travel & Tourism qualification

At least 4 - 5 years management or supervisory experience in inbound tour operating

Cape Town Based

Strong communication and interpersonal skills.

Customer-centric approach with a passion for delivering exceptional service.

Proficiency in reservation systems and other relevant technologies.

Experience in the travel industry, in inbound tourism.

Proven ability to manage bookings from quote to completion.

Strong organizational and problem-solving skills.

Ability to work under pressure and meet deadlines.

In-depth geographical, logistical and product knowledge of South, Southern and East Africa