Overview
Deli Manager required for a renowned retail food store based in Zwelitsha
Responsibilities
Staff Management
- Scheduling : Creating work schedules to ensure adequate coverage during peak and off-peak hours.
- Performance Management : Monitoring employee performance, providing feedback, and handling disciplinary issues as necessary.
Customer Service
Customer Interaction : Engaging with customers to understand their needs, answer questions, and address any concerns or complaints.Service Quality : Ensuring that staff provide high-quality service and that customer expectations are consistently met or exceeded.Food Preparation and Safety
Food Handling : Overseeing the preparation and presentation of deli products, including meats, cheeses, salads, and sandwiches, while adhering to safety and hygiene standards.Inventory Management : Monitoring stock levels, ordering supplies, and managing inventory to prevent shortages and reduce waste.Compliance : Ensuring compliance with health and safety regulations, including proper food storage and sanitation practices.Financial Management
Budgeting : Managing the deli’s budget, including controlling costs and maximizing profitability.Sales and Pricing : Setting prices for products, running promotions, and analyzing sales data to drive growth and meet financial targets.Store Operations
Product Display : Designing attractive product displays to encourage sales and enhance the overall shopping experience.Equipment Maintenance : Ensuring that deli equipment is properly maintained and repaired as needed.Marketing and Promotion
Promotions : Developing and implementing marketing strategies to promote deli products and attract customers.Community Engagement : Engaging with the local community through events or partnerships to build a loyal customer base.Skills and Qualifications
Chef experience
At least 3 years + experience within a similar role
Leadership Strong leadership skills are essential for managing a team and driving performance.
Customer Focus Excellent interpersonal skills to interact effectively with customers and address their needs.
Organizational Skills : Ability to manage multiple tasks, including inventory control, staff scheduling, and financial management.
Knowledge of Food Safety : Understanding of food safety regulations and best practices for handling and preparing food.
Problem-Solving Ability to address and resolve issues that may arise in the deli department
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