Join to apply for the Intake / Staffing Coordinator role at ReWorks Solutions
Job Opening : Intake / Staffing Coordinator (Healthcare)
Type : Full-Time, Work from Home
Hours : Monday to Friday : 9am- 5pm (US Hours)
Pay : Monthly Salary
Responsibilities :
As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.
Client Intake & Support
- Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
- Conduct structured intake calls, collecting relevant client information and documents
- Guide clients through the onboarding process with professionalism and empathy
- Clearly explain next steps to ensure clients feel supported and informed
- Track client progress through all intake and onboarding stages
Administrative & CRM Management
Accurately enter and update client information in the CRM (Zoho)Monitor task lists to ensure all documentation is received and completeMaintain accuracy, confidentiality, and compliance in all data handlingProvide internal teams with up-to-date client profiles and informationStaffing Support
Assist with identifying available professionals for open cases using internal mapping toolsMatch professionals to cases based on schedule, location, and certification statusConduct outreach via approved templates (calls and text messages)Track offers, confirmations, and matches within the CRM and staffing sheetsSupport onboarding coordination by ensuring staffing documentation is completeMust-Have
Based in Durban or North Coast, KZNComfortable with remote work, with availability for weekly in-person team collaborationExcellent spoken and written English communication skillsStrong organizational skills and attention to detailTech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)Fluent or neutral English accentReliable internet and backup powerNice-to-Have
Prior experience in client coordination, customer service, or administrative supportFamiliarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)Background in onboarding or staffing supportWhat We Offer
Full-time, stable remote opportunitySet weekday schedule aligned with U.S. business hoursSupportive and collaborative team environmentComprehensive training on tools, platforms, and processTo Apply :
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom , and then share the link with us by replying to this email.
Please note that applications submitted without a video will not be processed further , so we encourage you to complete this step at your earliest convenience.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative and Customer Service
Hospitals and Health Care
#J-18808-Ljbffr