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Training Team Leader : MiwayLife, Parktown, Gauteng

Sanlam GroupJohannesburg, ZA

6 days ago

Job description

Job title : Training Team Leader : MiwayLife , Parktown, Gauteng

Job Location : Gauteng, Johannesburg

Deadline : October 02, 2025

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What will you do?

This is a junior management level position that provides broad support regarding training / coaching and quality related functions, processes and administration.

Key responsibilities include :

Undertake and / or co-ordinate the provision of training and coaching to the different MWL business functions

Undertake the QA dispute process and Refer to Committee cases

Update and communicate / train business rules / process changes

Undertake training related administration capturing and record keeping

Maintain stakeholder and client relationships

Undertake people management

What will make you successful in this role?

Qualification & experience

Grade 12

A completed coaching qualification (i.e. : diploma or ETDP)

A minimum of 2-3 years coaching / training experience.

Preferably financial services / call centre experience / sales environment

Knowledge and skills

IT :

MS : Office (Excel, Word, PP, Outlook)

Ntinga / Thought Express / Vici dialer (or other similar systems)

MWS

Share drive

Business :

Financial services industry knowledge (basic)

Financial services product knowledge (MiWayLife))

Relevant compliance regulations (i.e. : FICA, POPIA etc)

MWL systems and processes

Direct sales rules, governances and technical requirements

Quality assessment and evaluation processes

Business rules and processes

Quality assessment processes and practices

Coaching / training methodology and processes

People management

Personal attributes

Keen developer of people

Able to build trust and rapport

Relationship builder

Analytical and detail minded

Good communicator / Listening skills

Planner and organiser

Action and results orientated

Quality orientation

Problem solver

Qualification and Experience

Degree or Diploma with 2 to 3 years related experience

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Team Leader • Johannesburg, ZA

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