Credential Process Coordinator

At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential.

What Were Looking For :

The Credentialing Process Coordinator is responsible for overseeing and optimising the end-to-end credentialing process for University of Cape Town (UCT) programs. This role ensures accurate student data management timely report delivery and effective resolution of credentialing issues to facilitate the smooth and efficient issuance of certificates. This role requires close collaboration with both internal 2U teams and external UCT stakeholders.

Responsibilities Include But Are Not Limited To :

• Credentialing Process Management : Oversee the complete credentialing process from student registration to certificate delivery ensuring alignment between 2U and UCT systems.
• Data Management and Reporting : Manage and audit Beginning of Course (BoC) and End of Course (EoC) reports ensuring data accuracy and timely delivery to UCT. Track and quantify credentialing issues identifying root causes and implementing solutions.
• Student Verification Oversight : Monitor the student identity verification process using Jumio address verification issues and ensure compliance with verification protocols. Coordinate re-verification processes and troubleshoot verification failures.
• Red Flag Resolution : Manage and track red flags raised by UCT that may prevent certificate issuance. Develop and refine the red flag resolution process ensuring timely resolution or enrollment adjustments.
• Communication and Collaboration : Act as a liaison between 2U teams (Central Operations Student Success Advisors Credential Management) and UCT teams. Communicate effectively to address issues clarify processes and align expectations.
• Process Improvement : Identify areas for process improvement within the credentialing workflow streamline procedures and develop documentation / training materials.
• Documentation and Tracking : Maintain and update credentialing process documentation including process guides and resolution workbooks. Ensure accurate tracking of issues and resolutions.

Other Attributes That Will Help You In This Role :

This job description emphasizes :

Working Conditions

Student Engagement Coordinators may be required to work on weekends depending on business needs.

Benefits & Culture

Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If youre excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education then join us and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work / life balance.

Full-time ZA benefits include :

2U Diversity and Inclusion Statement

At 2U we are committed to building and sustaining a culture of belonging respect and inclusion. We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations please reach out to us at : .

About 2U Inc. (NASDAQ : TWOU)

For more than a decade 2U Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges universities and corporations. Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more : visit .

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U Inc. (Nasdaq : TWOU). Together with the majority of the worlds top-ranked universities and industry-leading companies we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers from free courses to full degrees. And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at .

Learn more at

#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay.

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Required Experience :

IC

Key Skills

Forklift,Hand Tools,Distributed Control Systems,Basic Math,Mechanical Knowledge,Live Chat,Plastics Extrusion,Microbiology,Sanitation,cGMP,Manufacturing,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1