Support / Account Manager

About the Role

We are seeking a dynamic and highly motivated Support / Account Manager to join our growing team. In this role, you will be responsible for managing client accounts from the point of sale, ensuring a seamless onboarding experience and ongoing client satisfaction. Acting as the primary point of contact, you will play a key role in building long-term client relationships and ensuring 100% customer retention.

This is a remote position open to candidates based in Johannesburg or Cape Town, working UK hours.

Key Responsibilities

• Manage customer accounts from the point of sale through onboarding and beyond.
• Serve as the main point of contact for clients, providing ongoing support and building strong, professional relationships.
• Work closely with the sales team to ensure smooth handovers and after-sales support.
• Monitor customer satisfaction and proactively address any issues or concerns.
• Provide guidance and troubleshooting support to ensure clients fully utilize the company's products and services.
• Collaborate with internal teams to streamline workflows and improve the overall customer experience.
• Maintain accurate and detailed records of client interactions, issues, and feedback.
• Achieve and exceed targets related to client satisfaction and retention.

Requirements

Personal Attributes

If you are passionate about delivering exceptional service and have a background in account management or estate agency, we would love to hear from you. Join us in providing a first-class customer experience and driving long-term success for our clients.

#J-18808-Ljbffr