Sales Team Leader - Marketing Agency (project based)

Overview

Account Manager - Events & Telemarketing (Remote, Project-Based). We are seeking a detail-oriented and proactive Account Manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination.

Key Responsibilities

• Call Center Oversight : Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
• Quality Assurance : Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
• Content & Script Management : Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
• Team Coordination : Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
• Reporting & Analytics : Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
• Strategic Planning : Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
• Timeline Management : Set and manage project timelines, ensuring all deliverables are met on schedule.

Requirements

Benefits

Additional Details

Potential applicants are encouraged to apply. This role is based in South Africa and requires alignment with local time zone for meetings and reporting.

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