Application Support

We are seeking a driven and proactive Application Support Specialist to join our dynamic team. This fast-paced role requires strong problem-solving skills, attention to detail, and the ability to troubleshoot and resolve technical issues quickly. The successful candidate will ensure seamless support for business operations and play a critical role in maintaining the reliability and performance of Korridors applications. This is a 6-month contract with possibility of going permanent. Full-time office based The primary purpose of this role is to provide day-to-day support to Korridor on all applications currently in Production, as well as those newly deployed to Production. The Application Support Specialist will be responsible for investigating and resolving issues when applications encounter problems, as well as performing updates and ensuring system stability. Post-production, the Application Support Team will be the sole custodians of these applications. Key Responsibilities Support Global and Regional Operations teams in the identification, diagnosis, and resolution of application-related incidents. Act as the first point of contact for application issues, ensuring timely response and resolution to minimize business disruption. Collaborate closely with Development, Infrastructure, and Product teams to escalate and resolve issues effectively. Maintain accurate documentation of incidents, resolutions, and changes applied. Continuously monitor application performance and proactively identify potential issues. Minimum requirements : Matric (Grade 12) required. Applicable degree / diploma in Computer Science, Information Technology, or equivalent (or currently studying towards one). 35 years of experience in Application Support or a similar technical role. Experience within fintech, logistics, or other high-volume transactional systems. Familiarity with monitoring tools such as Grafana, CloudWatch, and Elmah. Strong knowledge of SQL and ability to read C# code. Exposure to the ITIL framework (Incident, Problem, and Change Management). Experience supporting both Microsoft Windows and Linux operating systems. Customer service / support experience in a similar technical environment. Desirable : Experience using call logging systems. Desirable : Experience analyzing logs and working with CloudWatch. Additional applicable certifications will be advantageous.