Application Support Analyst
Mintek Pty Ltd.Randburg, Gauteng, South Africa30+ days ago
Job descriptionGather and analyze business requirements through collaboration with stakeholders. Create functional specifications and documentation. Develop new, or enhance existing, processes, workflows, and forms. Develop unit tests, integration tests, and system tests to ensure the quality of developments. Conduct reviews and peer testing sessions to identify and fix issues. Create and maintain technical documentation for system architecture, APIs, workflows, and user guides. Document process design with comments and maintain a version-controlled repository. Prepare and execute deployment plans, including rollback strategies. Monitor system performance and identify bottlenecks. Optimize design and database queries for efficiency and scalability. Provide first-level support for end-users experiencing issues with developed systems. Troubleshoot and resolve technical problems in a timely manner. Log, track, and manage incidents using ticketing systems. Prioritize incidents based on severity and impact on business operations. Monitor application performance and availability using monitoring tools. Respond to alerts and notifications for system outages or performance degradation. Regularly update and patch software to maintain security and functionality. Implement system upgrades and enhancements based on user feedback and evolving requirement Conduct training sessions for end-users to improve system understanding and efficiency. Create user manuals and training materials to facilitate knowledge transfer. Work closely with system administrators, network engineers, and ICT support teams. Participate in cross-functional meetings to discuss system improvements and user needs. Gather feedback from users to understand system limitations and areas for improvement. Analyze user behavior and system usage metrics to inform development. Prepare incident reports and conduct root cause analysis for recurring issues. Develop solutions or workarounds to prevent future incidents. Ensure that developed systems adhere to security best practices and compliance standards. Collaborate with security teams to conduct vulnerability assessments. Participate in change management processes to assess risks associated with system changes. Communicate changes and updates to relevant stakeholders Stay updated on industry trends, emerging technologies, and best practices. Experiment with new tools and methodologies to enhance system performance and development processes. Bachelor's degree in software engineering,Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent 2 – 5 years minimum relevant experience Possesses specialist knowledge of software applications relevant to their area of responsibility, e.g., SharePoint Online and Microsoft Power Platform. Understanding of Information Technology Service Management (ITSM) Understanding of Information Software Development Lifecycle
Mintek has an exciting career opportunity for an Application Support Analyst. The successful candidate will be responsible for system development, configuration, and support : SharePoint 2016 (with Nintex Workflow and Nintex / InfoPath forms), SharePoint Online (with Microsoft Power Platform for workflow and forms). All suitably qualified and experienced candidates are invited to apply.
The following activities are related to the systems specified below :
- SharePoint 2016 (with Nintex Workflow and Nintex / InfoPath forms)
- SharePoint Online (with Microsoft Power Platform for workflow and forms)
a) Development Responsibilities
Requirement Analysis :
System Development :
Testing and Quality Assurance :
Documentation :
Deployment :
Performance Optimization :
b) Support Responsibilities
Technical Support :
System Monitoring :
Maintenance and Upgrades :
User Training :
Collaboration with IT Teams :
Feedback Collection :
Incident Reporting and Analysis :
Compliance and Security
Change Management :
Additional Responsibilities
Research and Development :
QUALIFICATION AND EXPERIENCE
Training required : Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.
REQUIRED KNOWLEDGE
#J-18808-Ljbffr
Create a job alert for this search
Support Analyst • Randburg, Gauteng, South Africa
Related jobs
- Promoted
Application Support Specialist (Releases and Deployments) R750 000.00
Nubia ConsultingGauteng, South Africa Provide application maintenance and support to the Sales team.Maintain and support production and non-production environments.
Prepare implementation plans and application monitoring.Manage testing ...Show moreLast updated: 30+ days ago
- Promoted
SAP Support Analyst
Hatch Ltd.Johannesburg, Gauteng, South Africa Select how often (in days) to receive an alert : .Johannesburg, Gauteng, South Africa.Join a company that is passionately committed to the pursuit of a better world through positive change.With more ...Show moreLast updated: 30+ days ago
- Promoted
Application Support
Quality Select RecruitmentCenturion, Gauteng, South Africa We are seeking a driven and proactive Application Support Specialist to join our dynamic team.This fast-paced role requires strong problem-solving skills, attention to detail, and the ability to tr...Show moreLast updated: 25 days ago
- Promoted
Application Analyst | Centurion
AmpathCenturion, ZA Job title : Application Analyst | Centurion.Job Location : Gauteng, Centurion.As an Application Analyst, you are at the heart of enabling our teams to work smarter, faster, and more effectively.Thi...Show moreLast updated: 16 days ago
- Promoted
Application Support Engineer Johannesburg
Phanda PersonnelJohannesburg, Gauteng, South Africa This position is based in both Cape Town and Johannesburg, and it is a 12-month contract position.Providing 1st and 2nd Line Open Text support to users.
Providing Open Text Application and Platform ...Show moreLast updated: 30+ days ago
- Promoted
Support Analyst
Kerridge Commercial SystemsWorkFromHome, Gauteng, South Africa At Klipboardwe've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that com...Show moreLast updated: 1 day ago
- Promoted
Applications Support Analyst
Eseye LimitedWorkFromHome, Gauteng, South Africa Eseye empowers businesses to embrace IoT without limits.We help them to visualise the impossible and bring those solutions to life through innovative IoT cellular connectivity solutions that enable...Show moreLast updated: 5 days ago
- Promoted
Application Support Engineer
AnywhereNowWorkFromHome, Gauteng, South Africa Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued.With ar...Show moreLast updated: 30+ days ago
- Promoted
Technical Application Specialist
MH SolutionsJohannesburg, South Africa The position requires delivery of technical expertise and application support to Sales Area Managers and Customers, guiding product development, managing projects, and training teams to strengthen ...Show moreLast updated: 25 days ago
- Promoted
Support Analyst Springs
CodematchSprings, Gauteng, South Africa Our client in the production packaging materials industry is looking for a JD Edwards Support Analyst, with expertise in ERP systems, specifically JD Edwards.
As a JD Edwards Support Analyst, you wi...Show moreLast updated: 30+ days ago
- Promoted
Support Analyst
KlipboardWorkFromHome, Gauteng, South Africa At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that c...Show moreLast updated: 30+ days ago
- Promoted
Operations and IT infrastructure Support Analyst
CuriskaJohannesburg, South Africa Hiring : Systems Engineer – Azure & Windows Server Environments – Rosebank.Our client is seeking a skilled and solutions-driven.
This role is ideal for a candidate with hands-on experience in Microso...Show moreLast updated: 30+ days ago
- Promoted
- New!
Application Support Specialist (3 Years Fixed Term Contract) (Centurion)
Civil Aviation AuthorityCenturion, ZA Job title : Application Support Specialist (3 Years Fixed Term Contract) (Centurion).Job Location : Gauteng, Centurion.To provide technical application support to all users within the SACAA and to ...Show moreLast updated: 18 hours ago
- Promoted
Application Support Specialist
JSE LimitedSandton, Gauteng, South Africa WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees.We are committed to fostering a culture of continuous learning and high standards of perfor...Show moreLast updated: 30+ days ago
- Promoted
Specialist Application Support Pretoria, Midrand, Sandton
Workforce Staffing - GautengSandton, Gauteng, South Africa Application Support Specialist.A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Sp...Show moreLast updated: 30+ days ago
- Promoted
- New!
Applications Support Administrator
Unique Personnel LtdEast Rand, Gauteng, South Africa Key Duties & Responsibilities ERP System Administration Serve as the primary contact for all Sage X3-related inquiries and technical support.
Configure, customize, and maintain Sage X3 to meet evolv...Show moreLast updated: 16 hours ago
- Promoted
Technical Support Analyst
Network RecruitmentJohannesburg, South Africa Deliver first- and second-line support for in-house developed applications and core infrastructure.Troubleshoot issues within Microsoft Azure environments (e.
AAD, VMs, and storage accounts).Perform...Show moreLast updated: 30+ days ago
- Promoted
Production Support Analyst
Network ContractingJohannesburg, South Africa New contract opportunity available - 6 months contract - Production Support Analyst with SQL / API experience required - Knowledge of the banking / financial services sector will be added advantage...Show moreLast updated: 25 days ago