Production Support Analyst

New contract opportunity available - 6 months contract - Production Support Analyst with SQL / API experience required - Knowledge of the banking / financial services sector will be added advantage.

PRODUCTION SUPPORT ANALYST

We are seeking a highly skilled Production Support Analyst with strong SQL, API, and networking expertise to join our dynamic team. The role involves ensuring stability, availability, and optimal performance of production systems, while providing timely support and resolution to incidents, service requests, and problems. Banking or financial services knowledge will be considered a strong advantage.

Key Responsibilities

• Provide Level 2 / 3 support for business-critical production systems, ensuring uptime and minimal service disruption.
• Monitor, troubleshoot, and resolve application, API, SQL database, and networking issues.
• Perform root cause analysis (RCA) for recurring incidents and work with development teams to implement long-term fixes.
• Collaborate with infrastructure, networking, and application teams to ensure seamless system integration and stability.
• Develop and maintain monitoring scripts, dashboards, and automated alerts for proactive issue detection.
• Support deployment and release management activities in production and pre-production environments.
• Document incidents, problems, and solutions to enhance the knowledge base and improve future responses.
• Engage with stakeholders, including business users and third-party vendors, to ensure timely communication and resolution of issues.
• Contribute to process improvements, automation, and best practices in production support operations.
• Participate in on-call rotations to support 24 / 7 business operations.

Required Skills & Experience

Desirable (Advantageous) Skills

Qualifications

Contact me at the detail below to apply.

Thank you,

Theresa Steenkamp

Key Account Manager - Network Contracting Soliutions

tsteenkamp at network contracting c.o.z.a.