Customer Success

Customer Services Representative (UK Market)

Industry : SaaS / Beauty & Wellness Tech

Channel : Live Chat Support (B2C & B2B UK Market Focus)

Location : In office Cape Town CBD

Language Requirement : Native or fluent English (professional-level)

Salary : R18000 - R25000 per month (CTC)

About the Company

Join a fast-growing Beauty & Wellness Tech brand redefining how salons spas and beauty professionals engage with clients through innovative SaaS solutions

• Play a central role in supporting UK-based clients and users helping them thrive through intuitive digital tools

What Youll Be Doing

Operate and fine-tune AI-powered live chat systems (e.g. Intercom Zendesk) to ensure seamless customer journeys

Handle real-time inquiries from end-users and UK-based business clients with professionalism and empathy

Identify upsell and cross-sell opportunities during customer interactions

Escalate technical issues promptly ensuring resolution in line with SLAs

What Youll Need

Minimum 2 years in B2B sales or client support ideally within a SaaS or tech-driven environment

Direct experience supporting or selling to UK-based clients with an understanding of local communication styles and customer expectations

Comfortable managing the full sales cycle : from initial engagement and demoing to closing and onboarding

Clear persuasive and professional written and verbal English communication

Proficient in Salesforce Slack Google Workspace and Microsoft Office

Thrives in fast-paced environments with minimal supervision

Skilled at juggling multiple client conversations leads and workflows without losing accuracy

Bonus Points If You Have

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1