Head of Sales (B2C Inbound & Training)

Employment Type : Full-time, Remote

Location : South Africa; with required native or near-native proficiency in English

Compensation : $70,000–$85,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on astrong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is akey leadership hireto accelerate that growth and reinforce our position as the market leader in this niche.

The Role

We’re looking for a Head of Salesto build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable forteam-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is astrategic rolethat reports directly to the CEO : you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

Working Hours

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

Key Responsibilities

• Team Leadership & Coaching : Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems : Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization : Identify funnel gaps; design playbooks, scripts, and sequences; run A / B tests to improve conversion.
• SLA Enforcement : Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy : Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding : Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration : Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

Performance Metrics

Required Qualifications

Why Join Us?

CompetitiveOTE of $70K–$85K USD

Remote-first, results-oriented culture

Peer leadership dynamic with Customer Success

A chance to architect our commercial foundation

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