Duty Manager AMC - Cape Town

Airports Company South AfricaZA

20 days ago

Job description

Job title : Duty Manager AMC - Cape Town

Job Location : Western Cape,

Deadline : November 15, 2025

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Job Description

Key Performance Output

The successful candidate will be reporting to the Manager Operational Planning, and will be responsible but not limited to the following :

Monitor stakeholder compliance across all PBA processes including AMC representatives.

Ensure daily operational plans are completed, review quality, critical information is communicated, and according to agreed standards.

Verify and update procedures for continuous improvement.

Ensuring execution of the AMC decisions, monitor implementation and resolution of the event.

Ensure a culture of real time monitoring in the AMC, monitor relevant systems to detect events that may cause delays to the PBA process across the airport as a whole.

Identify solutions and escalate challenges within specific focus areas to the correct level in the organisation to ensure that it is timely addressed.

Management of real time capacity for exceptional circumstances (events / weather related).

Facilitate efficient communication across functions (or organizational boundaries) for all AMC related processes including information dissemination.

Participate in cross functional / organisational communication including information sharing to the AMC in order to manage and analyse events effectively.

Compile reports and indicate deviations on published procedures and regulations.

Produce monthly management reports through the analysis and trending of operational activities and data to provide business intelligence for decision making.

Managing the Company’s risk exposure and minimize liability through identifying, implementing, and maintaining risk control measures.

Accountable for operational team performance through effective management within policies and procedures to ensure achievement of standards / objectives.

Provide input to the performance management of all Internal and external REPS and engage operational managers when needed.

Conduct trial and simulations as well as techniques to optimise assets utilisation.

Monitor airside, terminal, and landside service providers performance through engaging and supporting the service providers to achieve and exceed agreed service levels in adherence to the SLA contractual agreements.

Approve works notification processes, influence, and monitor projects and maintenance works in order to reduce impact on Passenger, Aircraft, Baggage operations.

Ensure the operational plans and resource allocations are accurate and that they meet the operational demands.

Highlight the impact of festive periods and big events on the operation and ensure the resource plans are modified accordingly.

Technical Skills and Experience

The following skills and experience or the equivalent of such will be required :

Bachelor’s Degree (3 years - 360 credits) in Business Management is essential.

5 years aviation operational experience is essential.

2 years experience in operations is essential.

Intermediate knowledge of MS Office.

Competencies

Assertive

Networking

Influencing

Problem solving

Interpersonal relationships

Rule following

Leading others

Results driven

Planning and organising

Negotiating

Attention to detail

Conflict Management

Decisive

Coping with pressure

Business acumen

Administrative / Management jobs

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Manager Cape Town • ZA

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