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Junior Branch Manager - West Coast
Fidelity Services GroupCape Town, Western Cape, South Africa1 day ago
Job descriptionTo consistently provide strong leadership of the branch and its employees. To communicate with passion the vision and strategy of the branch and its performance. To make timely considered decisions for the long-term success and development of the branch. Submit budget plans and stretch targets for each facet of the branch and ensure these are continually met. Submit annual business plans operating and sales budget for the branch in accordance with regional requirements. Manage and ensure accurate forecasting for branch in accordance with Finance. Manage Branch P&L to ensure profitability is sustained and growth is achieved. Manage effective collections for the branch. Achieve the Branch Sales targets. In conjunction with the Regional Sales Managers conduct sales projections per geographical area. Set sales and growth targets. Analyse sales figures and the provision of data information to enable management to take business decisions. Assist direct reporting Sales Consultants to achieve sales targets. Ensure debtors control in respect of new clients and installations are in place. Handle client complaints. Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU. Recruit and onboard additional Dealers and IIPs within the region / branch footprint. Include Dealers and IIPs in the branch strategic plan and support them to achieve their individual contributions to the branch budgets. Ensure that effective planning / production controls are established in all areas and are a key management tool. Maintain business functions to increase productivity quality and customer service whilst reducing costs by utilising modern process techniques. Champion the development of a customer focused quality improvement culture. Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary. Ensure that service levels throughout the branch is sustained. Drive a community driven pro‑active service throughout the branch. Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road. Manage operational Area Managers to ensure operational excellence throughout the branch. Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty) Maintain health & safety policies and working procedures. Ensure compliance with Company policies SA laws codes of practices and corporate guidelines. Drive all marketing activations within the branch. Drive customer perception within the branch and address issues highlighted in Customer Perception Surveys Drive strong social media presence within the branch identifying influencers and forging good relationships with them. Drive a culture of content‑creation to remain relevant in the social media space. Ensure that OTT strategies are implemented and relevant. Drive effective / pro‑active communications. Be proactive in regularly reviewing customer requirements and feedback. Communicate with customers on a regular basis. Ensure close liaison with branch sales team. Exploit new market and product opportunities via various external routes. Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products. Identify training and development needs among staff and coach accordingly. People management including all HR related issues as well as staff development. Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available. Together with operational managers identify Residential Guarding and bulk sale opportunities. Generate proposals for bulk business / Residential Guarding sites. Drive community involvement through operational collaborations and the effective communication thereof. Manage the profitability of Residential Guarding schemes. Manage all elements of attrition. Drive reconnections within the branch. Analyse branch attrition and plan mitigating actions to remedy it Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum. Computer Literate (MS Office advanced Excel PowerPoint) Extensive knowledge of Operations Sales Technical and Administration. Integrity and Trust People Focused Command Skills Managing through systems Time Management Business Acumen Drive for results Customer Focus Managing and measuring work Building effective teams
Overall Purpose of the Job
To ensure overall management of sales marketing operations technical and administrative functions within the branch. To maintain high operational standards growing the branch meet deadline achieve budget and endeavour to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales Marketing or Management diploma advantageous.
- 3 years minimum experience at Mid-Management level.
- Financial knowledge of Budgets forecasting and Profit and Loss
- Grade B Security Certificate Compulsory
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
Finance Planning & Controls
Sales
Dealer and IIPs
Operations
Health Safety and Environment
Ma rketing
Commercial
People Management
Business development
Attrition
Competencies (Technical & Behavioural)
NOTE
The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management thus ensuring that all teams meet company objectives.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience :
IC
Key Skills
Sales Experience, Financial Acumen, Financial Concepts, Management Experience, QlikView, Serving Experience, Retail Sales, Banking, Securities Law, Product Lifecycle Management, Mentoring, Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Branch Manager • Cape Town, Western Cape, South Africa
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