Assistant Manager

Company Description

WNS (Holdings) Limited (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Why Join Us?

We promise our employees a role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises while keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration, and the opportunity to contribute to society through WNS Cares Foundation.

Responsibilities

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on‑going observations of direct reports, providing guidance, mentoring and support focused on performance improvement
• Send reports / MIS to the Operations team on the progress and pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher trainings based on TNI
• Manage Knowledge Check for New Hires' & Production Staff
• Curriculum Development : design and develop training curriculum, including materials, manuals and multimedia content, to ensure comprehensive coverage of specific processes
• Facilitation : conduct engaging training sessions, workshops or webinars, fostering an interactive environment to enhance participants’ understanding and application of key processes
• Continuous Improvement : regularly assess and update training programs based on feedback, process changes or industry advancements to keep content relevant and effective
• Performance Evaluation : implement assessments and evaluations to measure proficiency in applying learned processes, providing constructive feedback for improvement
• Collaboration : work closely with subject matter experts, stakeholders and management to identify training needs and align process‑training initiatives with organizational goals and priorities

Qualifications

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