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Implementation Consultant

Telesure Investment HoldingsZA

7 days ago

Job description

Job title : Implementation Consultant

Job Location : South Africa,

Deadline : October 22, 2025

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Job Purpose

Set up and implement Nimbis for business clients. Determine client business needs, build short-term insurance products and set up and configure existing business processes. Use extensive knowledge of the short-term insurance industry.

Responsibilities

Information and Business Advice

Resolve complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.

Customer Service

Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems.

Client & Customer Management (Internal and External)

Help manage all clients by carrying out standard activities and providing support to others.

Regulatory and Compliance Management

Ensure regulatory compliance by regularly reviewing the product suite.

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Project Reporting and Review

Contribute to project and program reporting and review by organising meetings and by preparing project and / or program papers (e.g., agendas, reports, and presentations).

Solutions Analysis

Determining the clients needs via consultation, business analysis and targeted observations. Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

Matric / Grade 12 / SAQA Accredited (Essential); Insurance related Degree, Diploma, or Certification (Advantageous)

Experience

3 - 5 years short-term insurance underwriting experience (Essential); Data analysis experience (Advantageous); Administration role on any short-term insurance platform (Advantageous)

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Implementation Consultant • ZA

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