Business Analyst

Job Description

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The purpose of the role is to work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals.

Are You Someone Who Can Do The Following

• Engage with the macro-environment to look for new opportunities, capabilities and trends that would add value to the required analysis work.
• Suggest changes in executing work processes to better drive value and benefits for the business.
• Prepare and share recommendations for process and systems improvements in relevant area of accountability.
• Facilitate one-on-one or group workshops to elicit, analyze, communicate and validate requirements for changes to business processes and policies and, where relevant, IT systems.
• Analyze existing processes and facilitate improvements with stakeholders.
• Analyze and model data and data requirements where applicable.
• Document business / functional requirements.
• Conduct a gap analysis to identify the most feasible solution to meet requirements.
• Work with business stakeholders to define metrics / performance goals and acceptance criteria for solution and ensure the implementation of the requirements.
• Translate business needs into detailed business information and data, requirements, functional, integration and process specifications.
• Clarify the business requirements, technical solutions and functional / process specifications for relevant stakeholders.
• Work with project team to define metrics / performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.
• Coordinate and, where required, participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional / process specifications.
• Participate in post project implementation review.
• Provide input into compiling or write system manuals where required.
• Compile training material and provide end-user training to stakeholders where relevant.
• Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.
• Configure various systems to meet requirements.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.

You will be an ideal candidate if you have the following

Qualifications And Experience

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03 / 12 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#J-18808-Ljbffr