Customer Experience Agent

The Role

We re hiring! We re looking for a smart innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

You will be part of the Customer Experience team who is the first line of communication in and out of the company. Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels and support the operations team to follow up on our partners or customer parcels.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

Our Approach

Benefits

Why Pargo

At Pargo you ll join a team of bold innovators reshaping logistics. We empower relentless problem‑solvers to own their work, tackle tough challenges and build a career with impact. You ll thrive in a fast‑paced, high‑performance culture that rewards initiative, collaboration and results. With a competitive base salary (no commission) and benefits plus unmatched purpose and momentum Pargo is where you ll shape the future of last‑mile delivery and your own path to leadership.

Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.

Employment Type : Full Time

Experience : years

Vacancy : 1

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