Client Success Manager

Overview

Commitment : Contractor, 3-month initial assignment (fractional or full-time), with potential extension to long-term

About us : We are building the world’s first scalable referral platform. We reward people for making high-value business introductions, while creating a trusted global community of super connectors. Our mission is to create a new “intro economy” where helping others succeed leads to measurable business wins & real rewards.

The Role

We’re looking for a Community Manager / Customer Success Manager who thrives at driving user activation and engagement. You’ll be the link between our growing community (currently 150+ users in NYC and 1,150+ in London) and the platform, ensuring that people not only sign up but also stay active, make valuable introductions, and close real deals.

This is not a passive support role, it’s an ambitious, proactive growth assignment. You’ll create and run activation campaigns, coach users through onboarding, follow-up on user actions, create onboarding & training videos, and design communication flows that keep our users engaged and rewarded.

What You’ll Do

• User Engagement & Activation — Reach out to existing users with personalized campaigns to drive activity.
• Encourage members to make more intros, follow up on leads, and close deals.
• Help users understand how to earn our points and climb our leaderboard.

Onboarding & Success Flows

Community Building

Targets & Metrics

What We’re Looking For

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