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Customer Success Manager
MixBloomWorkFromHome, KwaZulu-Natal, South Africa11 hours ago
Job descriptionAgencies move from adding their first client to consistently adding 5-10 more. High partner satisfaction and engagement. Agencies feel supported, informed, and excited to grow with MixBloom. Excellent communicator who genuinely enjoys building relationships. Confident and engaging on video calls. Proactive problem-solver who takes initiative. Comfortable with tools like Zoho CRM, Google Workspace, Canva, Zoom, Trello, Slack (or quick to learn new ones). Organized and able to manage multiple accounts without dropping the ball. Thrives in a remote, flexible environment and brings a self-starter attitude. Impact : Your work directly drives agency growth and long-term success. Autonomy : We value smart problem-solvers who take initiative. Flexibility : Remote-first, asynchronous-friendly team. Culture : We celebrate creativity, curiosity, and sustainable growth. Seniority level : Entry level Employment type : Full-time Industries : Advertising Services
Overview
Join to apply for the Customer Success Manager role at MixBloom . MixBloom is a white-label social media content agency that helps marketing agencies scale without the growing pains. We work behind the scenes, creating high-quality, on-brand content so agencies can focus on what they do best : growing their business.
We’re a fully remote, creative-first team that values work-life balance, autonomy, and experimentation. We’re looking for people who are curious, resourceful, and eager to help agencies succeed. If you thrive in a startup-style environment where you’re trusted to take ownership and find smart solutions, you’ll love it here.
What You’ll Do
- Manage and nurture a portfolio of agency partners.
- Run monthly success calls that identify opportunities for growth and unlock next steps.
- Join onboarding calls to set up new partners for success.
- Respond to support questions and troubleshoot issues with care and clarity.
- Build resources (how-to guides, FAQs, process docs) that help agencies help themselves.
- Track and report on partner success metrics, highlighting risks and wins.
- Work closely with our Agency Growth Strategist and Content team to ensure seamless delivery.
- Spot opportunities for process improvements and bring fresh ideas to the table.
What Success Looks Like
What We’re Looking For
Why Join MixBloom?
Role Details
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Customer Manager • WorkFromHome, KwaZulu-Natal, South Africa
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