Manager : Collections

Overview

Effective management of Team Leaders to drive execution of key Risk Operations Collections strategies through a team of Collections agents. The execution will be on our outbound portfolio. Also give input to the development of future collection strategies, policies and procedures and understand industry trends to influence strategic approach. This includes a strong emphasis on leveraging digital engagement channels to enhance collections efficiency.

Responsibilities

Strategy and Procedures

• Develop and implement operating plans in line with internal collection strategies, policies and procedures, legal and legislative norms and standards
• Ensure compliance with Risk Operations operating plans and highlight operational risks and controls. Proactively take remediation action where necessary
• Ensure effective execution of approved collection strategies, policies and procedures. Manage collections activities according to agreed performance measures, including operating plans and expense budgets
• Effectively manage stakeholders within the business that directly impact the Performance of the business unit and ensure that the necessary operational controls are in place.

Operating Plan

Policies, Procedures and Process

Targets

Stakeholder Engagement

Staff and Talent Management

Manage performance of staff according to WFS HR Policies, including

Qualifications and Experience

Minimum Qualification

Experience Required

Requirements

Closing Date : 30 October 2025

#J-18808-Ljbffr