Guest Experience Manager

# Guest Experience Manager###### Date Job Posted : 30-Sep-2025###### Salary : R to be advised###### Location : Western Cape###### Expires On : 30-Oct-2025Description

• Guest Experience Manager
• Imagine being at the heart of a world where every detail matters and every interaction creates a memory. As Guest Experience Manager, you will guide guests through their journey, curating moments of warmth, comfort, and elegance that reflect the very essence of luxury hospitality. This is a role for someone who thrives on human connection, anticipates needs before they are spoken, and takes pride in transforming a stay into an unforgettable story.### Key Responsibilities
• Create seamless and memorable guest experiences with a personal, thoughtful touch.
• Act as the dedicated point of contact for guests, building relationships and gathering feedback to continuously elevate service.
• Oversee daily bookings and ensure all rooms and details are perfected prior to guest arrival.
• Coordinate communication between guests and internal teams, ensuring prompt follow-up and resolutions.
• Share knowledge of services, dining, and amenities, inspiring guests to explore all that the property offers.
• Collaborate with Housekeeping, Food & Beverage, and other departments to enhance and personalize the guest journey.### What You Bring
• Diploma or Degree in Hospitality or a related field.
• 3–4 years’ experience in a guest-facing role within the luxury hospitality sector.
• Proven experience in mid to senior-level hospitality management.
• Fluent in English; proficiency in additional languages is a distinct advantage.
• Professional presentation, responsibility, and an innate passion for service.
• A strong understanding of luxury standards and guest experience excellence.| Job Title | Guest Experience Manager |###### Employer Type###### Job Classification###### Job Type###### Location##### Guest AssistantWestern Cape | FullTimeArea / Location : Franschhoek, Cape TownOverview : We are looking for a Guest Assistant to join our client’s esteemed wine estate, renowned fo...##### Guest Experience Specialist - Luxury African Safari & Tours Company - Cape Town | LBWestern Cape | FullTimeGuest Experience Specialist – African Safari & Tours Company | Cape TownKendrick Recruitment is seeking a professional and proactive Guest E...##### Guest Relations Officer / Hotel Reception - Luxury Wine Estate - Stellenbosch | LBWestern Cape | FullTimeGuest Relations Officer / Hotel Reception – StellenboschSalary : Negotiable DOEKendrick Recruitment is seeking a professional and guest-focus...##### ReceptionistWestern Cape | FullTimeREQUIREMENTS : As least two years’ experience in the Hotel industry, in a similar positionComputer literateFront Office and Cashiering experie...##### Overnight Receptionist (Cape Town)Western Cape | FullTimeAn upmarket and vibrant hostel group is looking for a fun, energetic, and guest-focused Overnight Receptionist to join the team at one of it...##### Food & Beverage SupervisorWestern Cape | FullTimeREQUIREMENTS : Front Office and Cashiering experience an advantageComputer literacy a must, in Microsoft OfficeFluent in English – verbal and...##### Receptionist (Cape Town)Western Cape | FullTimeAn upmarket and vibrant hostel company is looking for a fun, energetic, and guest-focused Receptionist to join the team at one of its Cape T....

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