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Service Technician (Gas Measurement)
Endress+Hauser GroupSandton, Gauteng, South Africa20 hours ago
Job descriptionMaintenance activities e.g., on-site verifications (including 3rd Party after qualification). Commissioning of devices (including 3rd Party after qualification). Facilitate Customer Training sessions (Customized and Standardized Modules) on-site and in-house (where required). Execute On-Site Support Services, Diagnostic & Repairs Services for Endress+Hauser devices (where required and necessary). In-House repairs of customer devices in the workshop (where required and necessary). Support Endress+Hauser Customers and ensure Customer satisfaction. Advise Customers on best practices, device selection, installation and migration. Build and maintain good customer relations whilst on-site. Complete and produce high-quality Service Reports and documentation timeously (on-site) to ensure Customer satisfaction and sign-off by Customer signature – 24-hour turn-around time. Complete Service Appointments (within Service 4.0) and upload relevant documentation within the applicable turn-around times. Ensure accurate recording and booking of own Hours, including unproductive and productive time. Maintain and manage own boot stock with quarterly stock checks. Interact with all departments; Sales, Projects, Marketing, Logistics and Finance (Controlling). Support Service Management with investigation regarding C360 Complaint Management cases (Service related). Utilize C360 for Customer interactions, communications and new leads and opportunities capture and communication. Coach and train Service Technicians and Trainees on the Gas Measurement Portfolio. Maintain competence with the latest technologies, Endress+Hauser products, solutions and services. Develop and maintain competences regarding Process Applications within relevant industries as per Endress+Hauser’s Industry alignment focus. Develop and maintain Service competences regarding Endress+Hauser Strategic Solutions implemented locally. National Diploma in Industrial Instrumentation or National Diploma plus Trade Certificate as Industrial Instrumentation Mechanician. Minimum of 5 years’ process measurement or industrial instrumentation experience. Proven Experience in a Service environment. Product Centre Basic Training Modules – Gas Measurement completed. Experience in using SAP and Service 4.0 Platforms. Valid Driver’s License. Valid Passport. High level of problem solving and fault-finding competences. Comprehensive product, application, and technical knowledge. Good communication and interpersonal skills. Computer literacy including knowledge of MS Office. Service 4.0 and Salesforce.com competence. Good report writing skills. Ability to work under pressure and maintain a high level of commitment. Trustworthiness and team orientation; ability to work independently. The security of working for an international family-owned company that is a global driver within measurement instrumentation. Excellent training facilities and personal development plans for career growth. Excellent Pension Fund Scheme and Medical Aid.
Overview
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our 17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
We are looking for a Service Technician (Gas Measurement) to join Endress+Hauser South Africa. The Service Technician will be responsible for providing in-house and on-site Service & Technical support for the Gas Measurement Portfolio, to Endress+Hauser Customers. This support will be offered mainly in the Gauteng area but can be expanded into Africa and other areas in South Africa when and where required.
Responsibilities
- Provide high quality and effective service delivery to Endress+Hauser Customers.
- Provide advice to Customers on Applications and Processes within the context of the Endress+Hauser Industry focus.
- Execute Endress+Hauser Added Value Services (AVS) including :
High quality in-house and on-site calibrations (including 3rd Party, after qualification).
Qualifications
Competencies
What to expect from us
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Service Technician • Sandton, Gauteng, South Africa
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