Team Lead : Sales (Afrikaans Speaking)

Overview

Team Lead : Sales (Afrikaans Speaking) — Telesure Investment Holdings (TIH)

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Responsibilities

• Operations Management — Provide operational support services and act as first-line supervisor of a transactional operations area, using existing systems and protocols.
• Performance Management — Develop and propose performance objectives; manage and report on team performance; coach direct reports or project / account team members to achieve objectives and take corrective action where necessary.
• Customer Management (External) — Manage client queries and complaints, provide support, and escalate complex issues as appropriate.
• Operational Compliance — Identify non-compliance with policies and regulatory codes, and escalate issues as appropriate.
• Leadership and Direction — Explain local action plans, motivate the team to achieve local business goals, and relate actions to the broader strategy.
• Capability Building — Identify development needs and implement actions to build capabilities; provide training or coaching to enable performance improvement.
• Customer Relationship Management (CRM) Data — Monitor CRM usage, resolve standard issues, and escalate as needed.
• Insights and Reporting — Extract and combine data to generate standard reports and suggest improvements to achieve targets.
• Work Scheduling and Allocation — Develop short- or medium-term work schedules and approve overtime or additional resources as needed.
• Personal Capability Building — Stay informed on internal policies, external regulations, products, and industry best practices; pursue relevant accreditation where applicable.

Qualifications

Experience

Seniority and Job Details

EEO Statement : Referrals increase your chances of interviewing at TIH. This job description retains the essential legal and EEO information as applicable.

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