Business Application (SAP) Support Coordinator

BUSINESS APPLICATION (SAP) SUPPORT COORDINATOR

Information Technology

Job Title

Business Application SAP Support Coordinator

Department

IT

Reports to

Functional Reporting : Chief Information Officer (CIO), Dubai;

Local Reporting

South Africa IT Head

Job Purpose

The Business Application (SAP) Support Coordinator plays a critical role in ensuring the integrity, accuracy, and availability of SAP systems within the organisation. This role acts as the key interface between business users and IT, with a primary focus on managing SAP master data and coordinating day-to-day SAP operations. This role is responsible for aligning technology solutions with business processes to enable operational excellence, enhance data quality, drive process improvements, and support scalability. This role is essential for ensuring that business users can operate effectively and efficiently in a digital enterprise environment. The role involves daily coordination with cross-functional business teams and IT stakeholders to ensure optimal system performance and business process alignment. In addition to supporting South African operations, this role will also assist operations in other regions depending on business needs.

Key Responsibilities

• SAP Master Data Management : Own the creation, maintenance, and governance of master data across key domains (e.g., materials, customers, vendors, pricing, BOMs, routings).
• Business Liaison : Act as the primary point of contact between business users and IT for SAP-related needs, including gathering requirements, documenting business processes, and validating solutions.
• Incident and Issue Management : Troubleshoot and resolve SAP-related issues, escalate as needed, and ensure timely resolution and communication to stakeholders.
• Process Optimization : Support continuous improvement initiatives by analysing current business processes, identifying inefficiencies, and recommending SAP-based solutions.
• Training and Documentation : Provide end-user training, create SOPs, and maintain documentation to ensure consistent use of SAP systems.
• System Health Monitoring : Monitor performance, uptime, and integration of SAP modules and related business applications.
• Cross-Functional Collaboration : Work closely with teams in Finance, Supply Chain, Manufacturing, Sales, and Quality to support daily SAP operations.
• Change Management Support : Assist with testing, training, and deployment of new SAP functionalities, upgrades, and projects.
• Reporting and Communication : Deliver regular status updates and dashboards to IT leadership and business stakeholders.

Qualifications and Experience

Core Competencies and Skills

Behavioural Competencies

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