Healthcare Customer Advisors

Overview

Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.

As a Healthcare Customer Advisor, you will handle mostly inbound inquiries. Ensure a positive customer experience and maintain an in-depth knowledge of customer needs.

Responsibilities

• Addressing incoming telephone, digital, or written inquiries
• Assist customers with complex benefit questions, resolving issues, and educating healthcare members
• Strong attention to detail and complex problem-solving skills
• Effective communication, empathy and motivational skills
• Must have a National Senior Certificate (Matric Certificate)
• Must have a Clear Credit record, none negotiable
• Must have a Clear Criminal record, none negotiable
• Must be willing to work night shift, none negotiable
• Must have 1 year unbroken call centre experience from UK or USA Market
• 1 year Healthcare Industry experience - advantage
• Familiarity with basic medical terminology and concepts used in US health insurance
• Clear written and verbal communication with CEF Level B2

Salary

R 7900 basic

Shifts and Benefits

Location

Based in Cape Town, CBD

Note : Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

Required Skills

Disabilities BASIC Customer Experience Healthcare Salary R Credit LTD Insurance Email Communication

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