Group Administrator - Operations

Purpose of the Role :

At Dis-Chem Life, our brand promise to WOW customers depends on reliability, trust, and delivering when it truly matters. The Group Administrator Operations role is critical in bringing that promise to life behind the scenes.

You own the accuracy and currency of our group policiesthe backbone of our customer experience. Your work ensures seamless processes and timely information flow, empowering our teams to provide exceptional service and reinforcing the trust customers place in us.

This role demands more than just administrative skill; it requires a mindset of ownership, precision, and dedication to the customer journey. Its about being the dependable force that guarantees no detail is missed and no customer is overlooked.

For us, its not just about operationsits about living our culture of accountability and care. The Group Administrator role is where operational excellence meets the heart of our purpose, making a real difference to both our people and our customers every day.

Role Summary

The Group Administrator plays a pivotal role in managing the administrative functions of Dis-Chem Lifes group life products. This position is responsible for maintaining accurate policy records, coordinating onboarding and renewals, processing policy changes, and supporting claims management.

Working closely with HR, sales, underwriting, and operations teams, the Group Administrator ensures that all group scheme information is precise and up to date, enabling seamless service delivery. This role requires a high level of attention to detail, strong organizational skills, and the ability to collaborate effectively across multiple internal stakeholders.

The Group Administrator is essential to reducing operational risk, maintaining compliance, and supporting the smooth running of group life schemesultimately contributing to Dis-Chem Lifes commitment to exceptional customer service and operational excellence.

Benefits :

Play a vital role in supporting operations that directly affect the lives of our customers and the success of the business.

• Develop your skills in a dynamic, fast-growing insurance environment with exposure to multiple business functions.
• Competitive salary

Key Responsibilities :

Policy Administration & Maintenance

Onboarding & Renewals Management

Claims Coordination & Support

Internal Stakeholder Collaboration

Data Accuracy & Quality Control

Operational Support & Process Improvement

Technical Skills :

Soft Skills :

Experience :

Qualifications :