Customer Success Representative

Job Title :  Customer Success Representative

Position Type :  Full-Time

Working Hours :  US Hours

About Pavago

At Pavago, we are hiring for one of our clients. We specialize in connecting skilled professionals with dynamic organizations where they can thrive and make a meaningful impact. This role is an exciting opportunity for a dedicated Customer Success Representative to help clients achieve long-term success by ensuring smooth onboarding, building lasting relationships, and driving retention.

Responsibilities

Client Onboarding & Relationship Management

• Welcome and onboard new clients, ensuring they understand and can effectively use the product or service.
• Build and maintain strong, professional relationships with clients, becoming their trusted point of contact.

Customer Success & Retention

Communication & Client Support

Collaboration & Reporting

Tools & Platforms

What Makes You a Strong Candidate

Required Experience & Skills

What Does a Typical Day Look Like?

A typical day in this role involves starting your morning by reviewing client accounts and tracking progress toward their success goals. You will then conduct scheduled video calls with clients, providing onboarding support or follow-ups to ensure they are fully engaged with the product or service. Throughout the day, you’ll monitor account activity, respond to client inquiries, and proactively address potential concerns before they escalate. You will also collaborate with internal teams, share feedback from clients, and update records in CRM platforms. By the end of the day, you’ll summarize client progress, prepare reports, and plan next steps to keep clients engaged and satisfied.

Interview Process

Ready to Apply?

If you are passionate about building strong client relationships and ensuring customer success, we’d love to hear from you. Apply today and take the next step in your career.