Senior Global CRM Programme Manager

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video !

Overview

We’re looking for a strategic and hands-on Senior Global CRM Programme Manager with proven expertise in Braze, exceptional project delivery skills, and a data-driven mindset.

This role will lead the management and delivery of high-impact CRM projects across multiple markets, ensuring seamless execution, stakeholder alignment, and measurable performance improvement throughout the customer lifecycle.

You’ll play a critical role in combining technical CRM expertise with customer-centric thinking, data fluency, and a passion for operational excellence. Working cross-functionally with Marketing, Product, Data, Client Services, and Regional teams, you’ll own project delivery from inception to go-live, ensuring initiatives are executed at scale, with precision and measurable business impact.

Key Responsibilities :

Project Delivery

• Lead end-to-end delivery of global CRM initiatives, from scoping and planning through execution and optimisation.
• Drive cross-functional teams to implement complex lifecycle programs and CRM use cases in Braze (Canvas, segmentation, personalization, messaging).
• Ensure delivery milestones, budgets, and scope are achieved using structured project management methodologies (Agile, Jira, Asana).
• Align technical and non-technical stakeholders on project requirements, dependencies, and resources.
• Manage sprint planning and provide regular status updates across teams.

Braze Implementation & Campaign Execution

Data, Reporting & Optimisation

Requirements

Must-Have

Preferred

What We Offer

Guidelines for Hybrid / Home Office :

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you :

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Apply before 20 September 2025 and let’s build the future of CRM at Ten Group together!

Please note : We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.