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Outbound Collections Agent

Nimble GroupJohannesburg, ZA

30+ days ago

Job description

Job title : Outbound Collections Agent

Job Location : Gauteng, Johannesburg

Deadline : October 25, 2025

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Job Purpose :

As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.

You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas :

Collections & Productivity :

Achieve and exceed individual collection targets through effective communication and negotiation.

Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation :

Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.

Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance :

Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values :

Positive Impact : Be an inspiring force, contributing positively to your team.

Get it Done : Own your role and drive results with accountability.

Find Better Ways : Seek continuous improvement and innovation.

Do the Right Thing : Uphold high ethical standards in every action.

Who We're Looking For :

We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need :

A Matric qualification (or equivalent).

A positive credit record and a clear criminal record.

Strong verbal and written communication skills.

Computer literacy and the ability to handle systems efficiently.

What You’ll Get :

Performance-Driven Rewards : With uncapped commission, the sky’s the limit for what you can earn based on your efforts.

Growth Opportunities : We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.

Full Training Support : Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.

Exciting Benefits : In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.

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Collection Agent • Johannesburg, ZA

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