Soft Collections Agent

Key Responsibilities :

• Monitor client accounts post-funding for performance and red flags
• Investigate delays in payments and gather clarification from clients
• Report findings to internal teams
• Contact overdue accounts and negotiate payment arrangements
• Use investigative tools to locate hard-to-reach clients
• Maintain records of all collections activity
• Resolve customer complaints related to repayments
• Provide regular reports on account status and collections progress

Requirements :