This job offer is not available in your country.

Collections Consultant

Telesure Investment HoldingsJohannesburg, ZA

17 days ago

Job description

Job title : Collections Consultant

Job Location : Gauteng, Johannesburg

Deadline : October 12, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Job Purpose

Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Focus on customer premium collection and reinstatement. Has a solid knowledge of products and systems, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Needs Clarification

Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Customer Service

Provide a quality service to customers while identifying alternative collection opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Customer Management

Help manage customers by carrying out standard activities.

Operational Compliance

Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Data Collection & Analysis

Extract relevant data from information provided by others.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); RE 5 (Advantageous) STI Qualification (Advantageous); FAIS recognised qualification (Advantageous); Class of Business Certification (Advantageous)

Experience

1 year retentions experience(Essential); Experience in Financial Services Environment (Advantageous); Experience in collections environment (Advantageous).

Customer Service jobs

Create a job alert for this search

Consultant • Johannesburg, ZA

Related jobs

Promoted

Senior Collections Manager

Right People Right JobJohannesburg, South Africa

Our client, specialists in Debt book Management and collection of outstanding accounts, is seeking an experienced.Leadership experience to join their team. The successful candidate will oversee and ...Show moreLast updated: 30+ days ago

Promoted

Creditors Controller

OttoBauthenticJohannesburg, South Africa

We are seeking a detail-oriented and experienced.The successful candidate will be responsible for managing the company’s accounts payable function, ensuring accuracy, compliance, and timely process...Show moreLast updated: 6 days ago

Promoted

Business Controller

Hr XchangeKempton Park, South Africa

This global company is a leading supplier of equipment and tools in the mining and construction industry.They offer a dynamic role within a global business environment, along with excellent opportu...Show moreLast updated: 30+ days ago

Promoted

Collections Operations Manager

Nimble GroupJohannesburg, ZA

Job title : Collections Operations Manager.Job Location : Gauteng, Johannesburg.We are excited to announce an opportunity for the position of Operations Manager within our High Balance Collections ...Show moreLast updated: 4 days ago

Promoted

Head of Home Loans Collections

Network RecruitmentJohannesburg, South Africa

Design and execute strategies to maximise recovery and rehabilitation of secured home loan assets.Lead and provide guidance to the credit collections function to achieve targets and manage risk.Ens...Show moreLast updated: 12 days ago

Promoted

Quantity Surveyor

MC Technology StaffingMidrand, South Africa

Prepare accurate cost estimates and project budgets.Manage and monitor project costs throughout the lifecycle.Evaluate and compare subcontractor quotations. Assist in contract negotiations and procu...Show moreLast updated: 30+ days ago

Promoted

Junior Collections Specialist (6-Month Temporary Position)

KONEJohannesburg, ZA

Job title : Junior Collections Specialist (6-Month Temporary Position).Job Location : Gauteng, Johannesburg.KONE South Africa is seeking a dynamic and motivated Junior Collections Specialist for a ...Show moreLast updated: 26 days ago

Promoted

Soft Collections Agent

ARCSJohannesburg, South Africa

Monitor client accounts post-funding for performance and red flags.Investigate delays in payments and gather clarification from clients. Report findings to internal teams.Contact overdue accounts an...Show moreLast updated: 13 days ago

Promoted

Claims Consultant

Fusion PersonnelJohannesburg, South Africa

Manage and process claims for clients and brokers.Coordinate and oversee contractors and service providers.Build and maintain strong client relationships. Resolve problems efficiently and profession...Show moreLast updated: 27 days ago

Promoted

Senior Reporting Consultant

Network RecruitmentJohannesburg, South Africa

Here, finance is not just about reporting - its about telling the story behind the numbers.Expect variety, travel, and exposure to big-name businesses, while also enjoying the chance to flex your m...Show moreLast updated: 26 days ago

Promoted

Cost Controller

FACTCenturion, South Africa

Develop and maintain project cost and cashflow baseline documents aligned with approved funding, cost estimates, and procurement strategies. Monitor and manage project changes against the approved c...Show moreLast updated: 30+ days ago

Promoted

Kempton Park Automotive Spare Parts Specialist

Oostelike Personeel KonsultanteKempton Park, South Africa

Kempton Park Automotive Replacement Parts Specialist.Legal requirements : Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted ...Show moreLast updated: 30+ days ago

Promoted

Collections Advisor

FNB South AfricaRandburg, ZA

Job title : Collections Advisor.Job Location : Gauteng, Randburg.To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and ...Show moreLast updated: 10 days ago

Promoted

Outbound Collections Agent

Nimble GroupJohannesburg, ZA

Job title : Outbound Collections Agent.Job Location : Gauteng, Johannesburg.As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt oblig...Show moreLast updated: 30+ days ago

Promoted

Corporate Debt Collection Consultant

Nimble GroupJohannesburg, ZA

Job title : Corporate Debt Collection Consultant.Job Location : Gauteng, Johannesburg.We are seeking a results-driven and detail-oriented Corporate Debt Collection Consultant to join our Specialise...Show moreLast updated: 30+ days ago

Customer Collections Consultant (Somali Speaking)

ikejaMidrand, Gauteng, ZA

Quick Apply

Customer Collections Consultant.This role is key to maintaining strong relationships with our customers by ensuring timely payments, providing exceptional support and actively assisting with accoun...Show moreLast updated: 30+ days ago

Promoted

Functional Consultant : Credit & Collections

Dina Gates Recruitment (Pty) LtdJohannesburg, South Africa

We are seeking a highly skilled and motivated Credit and Collections Functional Consultant to join our team to.The role requires a strong understanding of application development, excellent problem...Show moreLast updated: 30+ days ago

Promoted

Cost Controller (Projects) â Centurion

MECS AfricaCenturion, South Africa

B Degree / B Tech in Quantity Survey, BCom, or equivalent.At least 6 years experience in Project Cost Control or QS Experience. Preferably work experience in large infrastructure construction project ...Show moreLast updated: 30+ days ago