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Receptionist

Status StaffingCenturion, South Africa

11 days ago

Job description

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : Reception / Administration

BASIC SALARY : Market related

START DATE : A.S.A.P / Immediate

REQUIREMENTS :

Matric or equivalent (essential)
Qualification in Reception or Office Administration (desirable)
12 years of relevant experience (essential)
Proficiency in Microsoft Office
Excellent people skills with a professional and friendly approach
Remains calm and composed under pressure
Strong task management and organisational abilities
Builds positive relationships with clients and colleagues
Positive, solution-focused mindset
Maintains high standards of professionalism
Follows procedures and company guidelines accurately

DUTIES : Internal Process :

Welcome visitors in a professional and friendly manner to ensure an excellent client experience.

Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.

Follow security protocols for visitors, capture their details, and issue security tags when required.

Answer calls in a professional and friendly manner to maintain a high standard of client service.

Accurately route client complaints and queries to the appropriate department.

Maintain files in an orderly manner, ensuring they are accessible to relevant stakeholders.

Collate, compile, and distribute documents to relevant stakeholders within defined standards and timeframes.

Escalate faults or housekeeping issues to the appropriate stakeholders or service providers.

Ensure compliance with company policies, procedures, and guidelines.

Client :

Provide authoritative advice and expertise to clients and stakeholders.

Build and maintain strong relationships with internal and external stakeholders.

Deliver on service level agreements to manage and meet client expectations

Make recommendations to improve client service and promote fair treatment of clients.

People :

Contribute to a culture that builds rewarding relationships, encourages feedback, and delivers exceptional client service.

Develop and maintain collaborative relationships with peers and stakeholders.

Actively participate in and support change initiatives.

Continuously enhance personal expertise in professional, industry, and legislative knowledge

Contribute to innovation by developing, sharing, and implementing new ideas.

Take ownership of personal career development.

Finance :

Contribute to the financial planning process within your area of responsibility.

Identify opportunities to enhance cost-effectiveness and improve operational efficiency.

Manage financial and company resources responsibly.

Provide input into risk identification processes and share recommendations in the appropriate forums.

HOURS :

Monday to Friday : 08 : 00 17 : 00

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Receptionist • Centurion, South Africa

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