Collection Agent
Tenacity Financial ServicesCape Town, Western Cape, South Africa23 days ago
Job descriptionNegotiate payments from customers following the call script within dialler time Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target To rehabilitate and educate customers with regards to their payment profile Prevent account roll forward, reduce account balance in the respective service To advise customers on product, legislative and account related queries Ensure that a polite, friendly, efficient and professional service is provided To achieve customer satisfaction at all times To action customer instructions in an efficient and timeous manner To action administrative requirements related to customer account management Adhere to workforce schedule i.e. lunch and body breaks Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent / arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound and Outbound SLA and work queues
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Tracing uncontactable customers
- Achieve daily collections targets and monthly KPA targets
Payment Negotiations
Customer Service
Adherence
#J-18808-Ljbffr
Create a job alert for this search
Collection Agent • Cape Town, Western Cape, South Africa
Related jobs
%20Ltd)
- Promoted
Collections Agent
Virgin ActiveCape Town, Western Cape, South Africa The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members.
Collections agents must be polite and sensitive to...Show moreLast updated: 1 day ago
- Promoted
Collections Specialist : Empathetic Negotiator with Results
MCI, LCWorkFromHome, Western Cape, South Africa A global business services provider in Cape Town is seeking a Collection Agent.You will manage customer accounts with overdue balances, negotiate payment arrangements, and ensure compliance with re...Show moreLast updated: 2 days ago
- Promoted
Collections Manager
Spring LoansCape Town, Western Cape, South Africa We're looking for a results-driven Collection Manager with experience in online lending and South African collections.If you know how to deliver results and want to grow fast, this is your chance t...Show moreLast updated: 1 day ago
- Promoted
- New!
Early Stage Collections Team Lead - Performance & Coaching
Tenacity Financial ServicesCape Town, Western Cape, South Africa A financial services company in Cape Town is seeking a skilled manager for their Early Stage Collection team.The role involves overseeing daily operations, coaching team members, and tracking perfo...Show moreLast updated: 18 hours ago
- Promoted
Team Leader Collections
OneMCICape Town, Western Cape, South Africa At MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a glob...Show moreLast updated: 30+ days ago
- Promoted
Head Of Collections (Cape Town)
Mindcor (Pty) LtdCape Town, Western Cape, South Africa Are you a seasoned professional with a knack for collections in the micro-lending sector?.Are you ready to take the lead and drive results in a fast-paced environment?.
We have an exceptional opport...Show moreLast updated: 30+ days ago
- Promoted
Debt Review Agent
Lewis GroupCape Town, South Africa Sound knowledge of the end-to-end Debt Counselling Process.An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts / regulations and how these impact the client’s debt review a...Show moreLast updated: 30+ days ago
- Promoted
Collections Team Manager
Liquid ThoughtCape Town, Western Cape, South Africa We are looking for a motivated and experienced Collections Team Manager to lead a high-performance team of Collections Agents.
The successful candidate will be responsible for driving recovery rates...Show moreLast updated: 30+ days ago
- Promoted
- New!
Collections Associate
CDWCape Town, Western Cape, South Africa At CDW we make it happen together.Trust connection and commitment are at the heart of how we work together to deliver for our customers.
Its why were coworkers not just employees.Coworkers who genui...Show moreLast updated: 1 hour ago
- Promoted
Team Manager : Early Stage Collections
Tenacity Financial ServicesCape Town, Western Cape, South Africa To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstan...Show moreLast updated: 21 days ago
- Promoted
Agent : Collections
CapitecBellville, Western Cape, South Africa Capitec Bellville, Western Cape, South Africa.We’re on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry.
To be part of the journey, fol...Show moreLast updated: 3 days ago
- Promoted
Banking Collections Agent – Negotiation & Service
CapitecBellville, Western Cape, South Africa A leading South African bank is seeking energetic, self-motivated individuals for the role of Agent : Collections in Bellville.
You will be responsible for engaging with clients through calls and cha...Show moreLast updated: 3 days ago
- Promoted
Collections & Payment Negotiation Specialist
Tenacity Financial ServicesCape Town, Western Cape, South Africa A financial services provider in Cape Town is looking for candidates to manage telephonic communication with delinquent customers, focusing on payment arrangements.
The role involves both inbound an...Show moreLast updated: 1 day ago
- Promoted
Call Center Collections Agent
OneMCICape Town, Western Cape, South Africa MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
- Promoted
Fast-Track to Director of Collections (SA Fintech)
Spring LoansCape Town, Western Cape, South Africa A fast-growing international fintech company in Cape Town is seeking a results-driven Collection Manager with online lending experience.
The role offers the opportunity to grow into a Director of Co...Show moreLast updated: 1 day ago
- Promoted
Team Leader Collections
Wns Global ServicesCape Town, Western Cape, South Africa Team Management & Supervision : .Supervise daily activities of the collections team ensuring productivity and performance targets are met.
Monitor call handling call quality and adherence to schedules...Show moreLast updated: 1 day ago
- Promoted
Collections Associate
SomewhereCape Town, Western Cape, South Africa Director of Property Operations.The Collections Associate plays a key role in managing past-due accounts by ensuring timely communication with tenants maintaining accurate records and supporting th...Show moreLast updated: 30+ days ago
- Promoted
Credit and Collections Analyst (6- Months contract)
DigiCertCape Town, Western Cape, South Africa Were a leading global security authority thats disrupting our own category.Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire coun...Show moreLast updated: 2 days ago