INTERNAL SALES (BOKSBURG)

The Internal Sales person plays a key role in driving spare parts sales and maintaining relationships with clients.

The role bridges customer services, internal sales and purchasing, supporting both the sales and operations teams to meet business objectives.

Key responsibilities :

Internal Sales :

Handling incoming customer inquiries by phone, email, or in person.

Prepare and send quotations based on customer requirements and technical specs.

Follow-up on quotations and convert them into sales orders.

Process order accurately on the ERP system and ensure timely delivery.

Provide technical advice and product information to customers (on-going training and support will be provided).

Maintain and update the ERP system with customer interactions and opportunities.

Build and maintain strong relationships with customers and internal stakeholders.

Assist with spare parts identification and upselling opportunities.

Support the external sales team with customer data, pricing and documentation.

Procurement :

Source and procure components, spares and raw materials from approved suppliers.

Create and issue purchase orders accurately and in a timely manner.

Monitor supplier performance and ensure on-time delivery of purchase orders.

Maintain optimal stock levels for key items and spares.

Work closely with stores and production to ensure material availability.

Resolve supplier issues, price discrepancies and delivery delays.

Identify cost-saving opportunities without comprising quality.

Key Skills and Competencies :

Strong organizational and time management skills.

Excellent communication and negotiation abilities.

Attention to detail and accuracy in order processing and purchasing.

Analytical thinking and problem-solving mindset.

Team-orientated with the ability to work independently when required.

Educational Qualifications :

Matric

A relevant qualification in Procurement, Sales or Supply Chain is advantageous.

3-5 years experience in internal sales and / or procurement in technical or engineering environment.

Experience working with pump systems, spare parts or industrial equipment is a strong plus.

Must be proficient in ERP systems and Microsoft Office Suite (particularly excel).