Global Dialler Manager

Key Responsibilities :

Own the Dialler : manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI

Boost Performance in Real-Time : implement smart recycle rules, optimize best-time-to-call, and enhance list penetration

Turn Data into Action : analyse and report on key metrics - contact rates, SPH, conversions, abandonment rates

Ensure Compliance : uphold Do-Not-Call (DNC) regulations and consent best practices

Collaborate Across Teams : work closely with Operations, WFM, and QA to meet daily and weekly performance targets

What Were Looking For :

Minimum 10 years in a call centre, with at least several years in a management role

A go-getter with a strong, confident personality and excellent English communication skills (written and verbal)

A self-motivated, systems-oriented professional who thrives in a high-performance environment

Tertiary education

Hands-on experience with Connex One or Connex AI - this is non-negotiable

Proven success in improving contact and conversion rates in sales or retention

Strong Excel and data handling skills - youre confident with files, mapping, and dispositions

Calm under pressure, commercially minded, and analytically sharp