Operations Manager / Lodge Anchor

Duties :

Oversee all lodge departments and ensure efficient daily operations

Supervise and schedule housekeeping, ensuring rooms and public areas meet five-star standards

Oversee food and beverage service and coordinate with the kitchen team

Manage front desk operations including check-ins, guest relations, and reservations

Monitor and maintain property infrastructure, gardens, and facilities

Handle procurement, stock control, and supplier management

Support financial oversight with budgets, cost control, and reporting

Lead, train, and motivate staff, ensuring compliance with HR and labour policies

Resolve guest concerns promptly and professionally

Conduct regular walk-arounds to ensure the lodge is guest-ready and standards are met

Collaborate closely with the senior management team on planning and strategy

Requirements : Grade 12

A formal hospitality qualification

At least 35 years experience in lodge, boutique hotel, or hospitality operations management

Strong knowledge of housekeeping, F&B, front desk, and maintenance operations

Sound financial understanding with exposure to budgets and P&L oversight

Excellent leadership and communication skills

Highly organized with the ability to multi-task in a dynamic environment

Hands-on, proactive, and solutions-driven approach

Guest service focus with a calm and professional demeanour

Working knowledge of booking systems and property management software

Valid drivers license and reliable transport