OMF Branch Manager (OMF Midrand)

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

This role manages a team of financial and client relations consultants and oversees all processes in a branch to ensure the achievement of objectives and to drive overall branch performance. The manager is individually accountable for ensuring sales targets and team objectives are met over periods ranging from 1 day to 3 months.

The role supports and motivates the consultant team to drive sales and service of insurance and lending products, as well as referrals and collections. It involves effective communication and setting clear expectations on targets and outcomes.

Key responsibilities include managing the branch as a profit centre, ensuring a proper balance of products sold, service quality, and expense control. The manager supervises the consultant team through performance appraisals, disciplinary handling, and monitoring staff attendance.

The role also includes conducting manager reviews, ensuring compliance with policies, procedures, and company values, and maintaining audit standards. Developing internal capabilities through training, coaching, and mentoring is essential, along with structuring effective development plans focused on sales and soft skills.

Additional duties involve planning daily and future activities, monitoring progress, and ensuring operational efficiency. Managing expenses and costs supports branch profitability. Ensuring all resources, systems, and equipment are functional and aligned with corporate identity promotes professionalism and efficiency.

Providing superior customer service by resolving queries and complaints promptly and professionally is crucial. The manager also manages relationships with internal and external stakeholders (such as RMM, i-Wyze, Octogen, PFA) and oversees the referral process between business units.

The role requires proactively identifying new business or sales opportunities and actively marketing products and services to ensure growth.

Skills & Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

Relevant qualifications as required.

Closing Date

02 September 2025, 23 : 59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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