Business Process and Automation Specialist

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa

Our purpose? We create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. That’s our reason for being Dotsure.

Simplicity, service excellence, and storytelling guide everything we do : we aim to build lasting fans, not just policyholders.

What You’ll Do

• Drive transformation within our Digital Roadmap by digitising and scaling operations.
• Identify improvements : Analyse processes, recommend scalable automation aligned with long-term strategy.
• Optimize operations : Boost lead handling, query resolution, contact centre efficiency, and customer experience.
• Lead tech evaluation : Collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.
• Track performance : Design KPIs, monitor workflows, and refine based on real-time data.
• Champion automation : Work with AI specialists to map and implement data flow automation across departments.
• Reengineer processes : Engage cross-functionally, redesign workflows, and ensure automation fits overall company goals.

Your Experience

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