Digital Commerce : Regional Operations Specialist (Gauteng South)

Role Purpose

The purpose of the Digital Commerce Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the Digital Commerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The Digital Commerce Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The Digital Commerce Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.

Role Description

Store Operations

Ensures a strong relationship is formed with all staff related to Sixty60 Operations :

• Act as hands on support to branches and Help Centre to resolve operational issues.
• Conduct regular store visits to drive performance and ensure processes and procedures are followed.
• Conduct store operational audits to ensure compliance.
• Identify operational inefficiencies through GAP / SWOT analysis.
• Communicate store audit findings and ensure resolution thereof.
• Attend store openings and support with the execution of the entire operational process.
• Coordinate the distribution of marketing material for new store openings.
• Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

Driver Network Compliance

Forge and maintain a good relationship with 3rd party delivery partners and staff :

Training and Development

Qualifications and Experience

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and / or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

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