Dutch Speaking Call Center Agent

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you fluent in Dutch and passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where communication, empathy, and problem-solving are key? If so, we have an exciting opportunity for you!

We’re seeking dedicated Dutch-speaking agents to provide exceptional support to our clients. You’ll be part of a team that values excellence, collaboration, and professional growth representing some of the world’s most recognizable brands.

Working Hours - Monday to Saturday | 09 : 00 – 17 : 00 GMT

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Dutch and English .
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics .

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the below qualities :

Compensation Details

What You Can Expect from MCI : We offer a competitive compensation and benefits package designed to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical & Employment Conditions

Physical Requirements This job operates in a professional office environment. The role is largely sedentary and involves sitting / standing for long periods while using a computer and headset. Tasks may require moving about the office and handling objects up to 40 pounds.

Conditions of Employment

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and treat employees with dignity and respect. All employees share responsibility for fulfilling MCI's commitment to a diverse and equal opportunity workplace.

MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI does not tolerate discrimination or harassment and provides reasonable accommodations where required by law.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions for business process outsourcing, staff augmentation, contact center services, and IT services. MCI is the holding company for a diverse lineup of tech-enabled business services with over 10,000 employees and 150+ client partners across North America.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer may revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time for any reason.

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