Dutch customer Service

Job Title : Dutch-Speaking Customer Service Representative

Location : Cape Town / Onsite

Employment Type : Full-Time

About the Role :

We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.

Key Responsibilities :

Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)

Provide accurate information on products, services, and policies

Investigate and resolve customer issues in a timely and effective manner

Maintain up-to-date knowledge of company products and procedures

Log and track customer interactions using internal systems (CRM / ticketing tools)

Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns

Follow escalation procedures when needed

Meet or exceed performance targets (quality, response time, customer satisfaction)

Requirements :

Fluency in Dutch and English (written and spoken) — essential

Previous customer service experience is a strong advantage

Excellent communication and interpersonal skills

Tech-savvy with the ability to quickly learn internal systems

Strong problem-solving abilities and a customer-first mindset

Ability to work in a fast-paced, multicultural environment

Willingness to work shifts, including evenings or weekends