German Customer Service (C1 / C2)

Job Description for the German-Speaking Customer Service Agent position

Job Title : German-Speaking Customer Service Agent

Industry : Sales of Accounting Software

Location : Remote – Can be based anywhere in South Africa

Start Date : To be confirmed

Job Description :

We are looking for a proactive and customer-oriented German-Speaking Customer Service Agent to join a leading BPO company supporting a global client in the accounting software sector. This fully remote position offers the flexibility to work from anywhere in South Africa while engaging with international customers in both German and English .

As a Customer Service Agent, you will be the first point of contact for German-speaking customers, assisting with inquiries related to software products, account troubleshooting, and general support. Your main objective will be to deliver outstanding service and contribute to customer satisfaction and retention.

Key Responsibilities :

Respond to customer queries via phone, email, and live chat in German and English

Assist customers with software-related questions, setup, troubleshooting, and usage guidance

Provide clear and professional product and service information

Resolve issues effectively, ensuring a smooth customer experience

Escalate complex cases when necessary

Maintain accurate customer records and case notes

Focus on customer satisfaction and achieving performance targets

Collaborate with team members and management to improve support processes

Requirements :

Native or fluent German speaker (spoken and written)

Proficient in English

Minimum of 1 year customer service experience

Experience supporting German-speaking customers is highly advantageous

Strong communication and interpersonal skills

Tech-savvy with the ability to learn new software tools quickly

Ability to multitask and work in a fast-paced remote environment

Strong problem-solving skills with a customer-first approach

Willingness to work flexible hours, including weekends if required