German-Speaking Customer Service Representative

German-Speaking Customer Service Representative

Location : Cape Town (Fully On-site)

Salary : Up to R30000 CTC per month (based on experience and language proficiency)

Employment Type : Full-Time 3-Month Contract (with the possibility to become permanent

Industry : BPO / Customer Support 5

Start Date : October 2025

Earning Structure (Based on Experience & Language Level)

Language Proficiency

Experience

Basic

Commission

Shift Allowance

Total CTC

B1B2

Less than 1 year

R22000

R3000

R500

R25500

B1B2

13 years

R25000

R3000

R500

R28500

C1C2

3 years

R26500

R3000

R500

R30000

About the Client

Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006 theyve built a reputation for delivering innovative tech-driven customer support solutions across industries such as Financial Services Telecommunications Recruitment and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town they pride themselves on offering customised high-performance support to clients in the UK US and South Africa.

About the Role

We are seeking German-speaking Customer Service Representatives to join a fast-paced high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service supporting a wide range of customer queries and helping to create memorable brand experiences. If youre fluent in German (B1-C2) solution-oriented and passionate about helping others this opportunity is for you.

Why Join the Team

Work with a recognised international fashion brand

Competitive earning potential up to R30000 CTC based on experience and language proficiency

Benefits include medical insurance trauma support and access to professional learning platforms

Transport provided daily

Collaborative supportive team culture with career growth potential

Recruitment Process

As part of the recruitment process you will be required to complete the following assessments :

Voice Assessment (to be completed in German)

Written Assessment

You will be asked to complete an email-based written assessment related to the brand and role. Instructions and a link to the brands website will be provided. Please follow the steps in the attached document and answer the associated questions.

Psychometric Assessment

A separate email will be sent with a link to a short psychometric assessment. Please complete this to move forward in the process

Key Responsibilities

Provide professional and empathetic support via email calls and chat

Manage customer queries including orders returns and complaints

Proactively engage with customers to resolve issues and enhance their experience

Monitor new orders to prevent potential issues and support customers through the process

Ensure accurate data capture and effective follow-up

Share customer feedback with internal teams to improve service delivery

Performance Expectations

Achieve daily productivity targets across communication channels

Adhere to SOPs and maintain a high standard of service quality

Consistently meet punctuality and attendance standards

Maintain strong customer satisfaction ratings

Ideal Candidate Profile

Hard Skills

Fluency in German (B1C2 level) read write and speak

Basic English proficiency for internal use

Previous experience in a customer support role is advantageous

Soft Skills

Customer-centric mindset with a positive solutions-focused attitude

Calm and professional approach under pressure

Strong communication and organisational skills

Team player with a proactive mindset and attention to detail

Working Hours

9-hour shift (scheduled between 09 : 00 and 20 : 00)

Monday to Saturday

Rotational public holiday roster

• Transport provided

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1