German Customer Service

Job Title : German Customer Support Representative

Location : Cape Town

Employment Type : Full-time / Hybrid (after 3months)

Language Requirement : Fluent in German (written and spoken) & proficient in English

About the Role :

We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities :

Handle inbound queries from German-speaking customers via email, live chat, and telephone

Provide accurate information on products, services, orders, and account status

Troubleshoot customer issues and ensure timely resolution

Escalate complex issues to the appropriate internal teams when necessary

Maintain up-to-date knowledge of company products, services, and procedures

Document customer interactions and maintain accurate records in the CRM system

Ensure high levels of customer satisfaction through professional and empathetic communication

• ? Requirements :

Fluent in German (C1-C2 level) and proficient in English

1–2 years of experience in a customer service or support environment (preferred)

Strong communication and problem-solving skills

Tech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)

Ability to work independently in a fast-paced, dynamic environment

Excellent attention to detail and time management skills

A customer-first mindset with a proactive and positive attitude

Minimum : Matric / High School Diploma

Preferred : Diploma or degree in Business, Communication, or related field

Benefits : Competitive salary

Comprehensive training and support

Career growth opportunities

A collaborative and international team environment