German Customer Service Support

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries

Managing reservation, special requests, and complaints from customers via the website

Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements

A matric certificate or equivalent qualification

Good command of the German & English (verbal & written)

Passionate about customer service

Strong analytical and problem-solving skills

Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience