Account Manager

Johannesburg, South Africa | Posted on 10 / 12 / 2025

The AMI Group is a holding company with a diverse range of subsidiaries; all striving to provide innovative product and service solutions to meet the unique and dynamic needs of our customers in our society. Across everything that we do, across all the companies in the AMI Group portfolio, we continually strive for excellence. We have a strong need and goal to grow our brands and all of our companies to become industry leaders across the African continent.

Job Description

You will own a revenue-carrying portfolio spanning AMI’s 12 subsidiaries. That includes scoping client needs, proposing the right brand solution, orchestrating fulfillment with internal specialists (consultants, case officers, designers, engineers, attorneys, evaluators), and maintaining a clean audit trail. In Education / visa / immigration work you will coordinate document control, milestone tracking and expectations; in Travel you will manage itineraries and in-journey changes; in Design / Printing you will drive creative briefs and production; in Shopline you will steer storefront launches; in Insurance / Financial you will align cover or product fit; in Shipping / Engineering you will plan timelines and hand-offs; and with Attorneys you will channel queries appropriately without giving regulated advice. You’ll keep CSAT high, explain payments / refund policies clearly, meet commercial targets , and protect client data ( GDPR / POPIA ) throughout.

Requirements

• Bachelor’s degree (or equivalent experience) in business, hospitality, international relations, supply chain, or related field; 3–5+ years in client-facing account management within one or more AMI verticals.
• Demonstrated success meeting commercial targets (revenue / retention / CSAT) while maintaining audit-ready documentation and process discipline.
• Advanced written and spoken English; clear, empathetic client communication across WhatsApp, email, phone and the client portal; additional languages (e.g., Arabic, Hindi / Urdu, Filipino, Bengali, French) are an advantage.
• Time-zone agility and rota flexibility to support 24 / 7 operations; reliable handovers and collaboration with global teams.
• Strong systems proficiency : CRM and ticketing tools, document control, and spreadsheet literacy; ability to structure quotes, payments schedules and explain refund terms precisely.
• Risk and compliance judgment : working knowledge of GDPR / POPIA , local consumer law and partner T&Cs; knows when to escalate regulated matters and never provides unauthorized immigration / visa advice.
• Project delivery within at least two service contexts (e.g., travel bookings, admissions / visa workflows, e-commerce / design / printing, shipping / logistics, engineering timelines), with the ability to learn new verticals quickly.
• Supplier and stakeholder management : confident negotiation with airlines / hotels, universities, logistics partners, insurers / financial institutions, and legal partners; calm de-escalation and complaint handling.
• Analytical and commercial acumen : margin maths, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations that balance client value and profitability.
• High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments.
• Competitive base salary plus transparent performance-linked commission / OTE (localised by market).
• Remote / hybrid flexibility, structured rotas for 24 / 7 coverage, and predictable time-off planning.
• Medical cover / allowance and paid leave aligned to local norms.
• Training & certifications (e.g., IATA, customer success, data protection, sector onboarding across subsidiaries).
• Staff travel discounts (where permitted) and concessions on AMI services (education / visa , evaluation, design / printing, etc.).

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