Senior Sales Consultant

Job Description

This is a remote position.

Senior Sales Consultant – Luxury Safari Travel Company | Remote

Salary : Negotiable, dependent on experience

A leading luxury safari travel company is seeking a Senior Sales Consultant to join their remote team. This role is responsible for the end-to-end selling, consultation, and booking of all products, including itinerary building, product development, and customer service, in line with company standards, operational systems, and policies. The Senior Sales Consultant will act as the primary contact point for clients and will maintain strong knowledge of both new and existing products and itineraries.

Key Responsibilities

Manage the full sales cycle , including quoting, invoicing, supplier confirmation, and payment follow-up

Take responsibility for major accounts and ensure client satisfaction

Build and tailor itineraries for clients in line with company standards

Provide excellent customer service and handle complaints professionally

Manage group bookings and tour series efficiently

Maintain accurate reporting and provide updates to management

Collaborate with local operations, sales, and purchasing teams effectively

Mentor and coach junior staff to ensure continuous development

Participate in a shift system including after-hours emergency support and Saturdays as required

Work independently and remotely while maintaining productivity

Qualifications & Experience

Strong destination knowledge of South Africa, Namibia, Botswana, Zimbabwe, and Zambia

Knowledge of East Africa, Mozambique, and Malawi is advantageous

At least 5 years’ experience as a Senior Sales Consultant in the travel industry, ideally in the luxury sector

Experience using Travel Studio and Wetu or similar reservation software

Proven ability to execute all stages of the booking lifecycle

Experience in dealing with groups, tour series, and major accounts

Fluent in English , both written and verbal

Skills & Attributes

Ability to work across multiple cultures and adapt to client needs

Strong communication skills via phone, email, and virtual meetings

High level of customer focus , with strong complaint handling skills

Excellent negotiation and influencing abilities

Self-driven and able to work flexibly to meet deadlines

Competent in Microsoft Office , particularly Excel, and internet research

Strong attention to detail and accuracy

Ability to work under pressure and manage multiple tasks

Friendly, flexible, and a sense of humour

Other Requirements

High conversion rates and achieving sales targets

Quick turnaround times on client requests

Understanding inter-departmental workflows and collaboration

Work from home with reliable internet and electricity , including during load shedding

Company provides laptop and additional screen; staff must use MS Teams and WhatsApp for communication

Working Hours

Standard : Monday to Friday, 08 : 00 to 17 : 00

Shift week : After-hours emergency support and Saturday 09 : 00 to 13 : 00

This is an excellent opportunity for an experienced and self-motivated Senior Sales Consultant to join a prestigious luxury safari travel company in a fully remote capacity, delivering outstanding service and expert consultation to clients.