ADMINITRATION HEAD - GROUP SCHEMES AND COMMISSIONS

We are seeking a dedicated and experienced Administration Head to lead our Group Schemes and Commission Department. This role is pivotal in ensuring that all administrative, operational, and compliance processes related to group scheme administration, premium allocations, claim payments, and commission management are executed effectively and efficiently. The successful candidate will be responsible for overseeing the daily functions of the department, providing strategic direction, and guiding a team of professionals to achieve excellence in service delivery, compliance, and productivity.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

Responsibilities

• Develop, implement, and maintain effective systems, procedures and controls for group schemes and commission administration.
• Ensure accurate and timeous premium allocations, commission reconciliations and claim payments in line with policy and legislative requirements.
• Maintain and regularly update departmental policy and procedure manuals.
• Conduct internal audits and evaluations to ensure operational compliance and identify areas for improvement.
• Ensure adherence to all regulatory requirements, including FSCA (PPR) principles, Data Protection and Money Laundering regulations.
• Promote awareness and compliance with the Treating Customers Fairly (TCF) principles within the department.
• Inspect, amend, and control work processes and systems to improve efficiency and accuracy.
• Identify opportunities for process automation, system enhancements and cost reduction.
• Prepare detailed specifications for new systems or process changes and test all updates prior to implementation.
• Lead continuous improvement initiatives to achieve optimal operational efficiency and productivity.
• Develop and maintain reporting frameworks to track departmental performance against set KPIs.
• Lead, motivate, and manage the departmental team to ensure productivity, accountability and alignment with organizational goals.
• Conduct regular performance appraisals and provide constructive feedback to staff.
• Identify training needs and development opportunities for both new and existing employees.
• Facilitate mentoring and coaching to build strong, high-performing teams.
• Manage disciplinary and counselling processes in line with company policy and labour regulations.
• Develop and maintain manpower plans to ensure adequate staffing and capability levels within the department.
• Compile and present accurate monthly and quarterly departmental reports to management.
• Analyse statistics and performance data to identify trends, risks, and improvement areas.
• Monitor arrear premium payments, commission reconciliations, and scheme account balances.
• Ensure all financial reports are completed within the required timeframes and in compliance with internal standards.
• Manage departmental budgets effectively and ensure alignment with overall financial objectives.
• Serve as the primary point of contact for brokers, intermediaries, internal departments, and external stakeholders such as ASISA, FSCA, and auditors.
• Resolve escalated complaints and enquiries promptly and professionally.
• Ensure that communication and liaison processes serve the needs of all policyholders and stakeholders.
• Foster strong relationships with business partners to promote collaboration and service excellence.

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