Strategic Relationship Manager - Cape Town

Western Cape , Cape Town

R45,000 Monthly Cost To Company

Job Overview :

An exciting opportunity exists for a Strategic Relationship Manager to join a leading corporate travel management operation. The role is centred around managing a portfolio of corporate clients, with a strong focus on maintaining high-value relationships, ensuring service excellence, delivering on value propositions, and identifying opportunities for growth and profitability. This is a dynamic, client-facing role ideal for a confident communicator with deep knowledge of travel technologies, financial acumen, and a passion for client success.

Key Responsibilities :

• Manage and strengthen multi-level client relationships (from travel bookers to executives).
• Deliver and promote company value-added services including online travel solutions, virtual card payments, and executive booking services.
• Lead travel program optimization strategies through rate benchmarking, missed savings analysis, and in-policy tracking.
• Present regular travel spends reviews and management information (MI) reporting.
• Coordinate and host client events such as booker workshops, training sessions, and industry updates.
• Collaborate with internal departments to ensure alignment with service level agreements (SLA) and client expectations.
• Ensure accurate financial reporting including client margins, fee models, and aged debt analysis.
• Proactively drive retention and organic growth within assigned client accounts.
• Promote and support the use of internal technologies such as TravelIT, RADAR, and SEC.
• Conduct regular reviews and updates of client contracts and pricing structures.

Requirements :

Skills & Competencies :

Job Functions :